Questions

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Answers to Questions

Latest FAQs

Mass General Law / EMS Regulations

Q: How long should an ambulance service keep records (including copies of patient care reports)?

A: 105 CMR 170.345 mandates that records be stored for a period of not less than seven years. The full text of this EMS regulation is available at: http://www.mass.gov/Eeohhs2/docs/dph/regs/105cmr170.pdf

Q: Is it acceptable to store an ambulance outside?

A: No; according to 105 CMR 170.390, an ambulance must be stored in a temperature-controlled garage. The full text of this EMS regulation is available at: http://www.mass.gov/Eeohhs2/docs/dph/regs/105cmr170.pdf

Q: Where can I find the MGL pertaining to EMTs and patient abandonment?

A: 105 CMR 170.355 (A) "Responsibility to Dispatch, Treat and Transport" covers the issue of abandonment. The full text of this regulation may be found at: http://www.cmemsc.org/protocols-state/emsregsMay2005.pdf

Q: A Paramedic is off duty and comes across a MVA, stops to assist and assumes care of the PT when a Basic Ambulance comes to Transport. Would transferring care to the BLS Ambulance be considered a form of abandonment? We are only supposed to transfer to equal or greater level of care.

A: If a paramedic is off-duty, he is not considered a paramedic. His duties as a paramedic are only in effect when he is associated ("on the clock") with a licensed ambulance service. Along these same lines, if an individual is certified as a paramedic (or any other level of EMT) but works for a police or fire department that does not have an ambulance license, s/he is operating as a First Responder.

Q: I have heard, although unofficially, that the Service Zone Planning requirement for Dec. 31, 2006 was extended to June. Can you tell me if this is accurate?

A: Contrary to rumor, the Department has NOT extended the deadline for Service Zone compliance. The deadline was December 31, 2006.

Q: Our local police department has expressed an interest in carrying EpiPens in the cruisers. Can they do this as an extension of our Ambulance service's license? All officers are trained as 1st Responders and several are trained as EMTs.

A: Police Departments may not operate as an extension of an ambulance service's license. Epinephrine Auto-Injector administration is not part of the standard First Responder curriculum, and police officers who hold an EMT certification may only operate as EMTs when working for a licensed ambulance service, or a licensed EFR. When working at the police department (a First Responder Agency) they may only operate as First Responders. Under 105 CMR 171.227, there is a provision made for optional use of Epinephrine Auto-Injectors by First Responders, but this requires that the community state in their Service Zone Plan that they plan to use their First Responder Agency to provide Epi. If the community does this, then the First Responders need to be trained in accordance with 105CMR 171.165, but the MDPH has not yet established the Administrative Requirements for the training program as of yet.

Q: Does OEMS require any information from ambulance services in order for an EMT to be eligible to drive an ambulance?

A: OEMS requirements for ambulance service written policies under 105 CMR 170.330 which could be interpreted as related to driver training is limited to “orientation of all ambulance service employees,” “duties of transportation and policies relating to delivery of patients to appropriate health care facilities,” and “use of lights and warning signals.” Ambulance services may, if they so choose, set their own policies for driver training requirements, but specific driver training requirements for EMTs or ambulance services have not been set by OEMS. Each ambulance service is required, under 105 CMR 170.285(C), to ensure that its EMTs carry on their person or in their EMS vehicle, a valid motor vehicle operator’s license.

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EMS Protocols

Q: If you are transporting a patient with a valid CC/DNR and during the transport the patient dies; where should the patient be transported?

A: According to the MDPH/OEMS, the patient should be transported to the nearest hospital emergency department in all cases, which may or may not be (depending on distance) the initial sending facility.

Q: Appendix U to the Statewide Treatment Protocols cites Temperature as a vital sign. Are BLS ambulances now permitted to carry thermometers when acting in accordance with appendix U?

A: No. It is entirely up to the fire service or police agency using EMS as rehab to provide/require whatever temperature monitoring equipment they want. It is not an optional piece of equipment for carriage by an ambulance service because it has no other role in the MA EMS Prehospital Treatment Protocols for patient care.

Q: Can EMT-Intermediates administer D-50 after confirming a low blood
sugar and starting a line?

A: Massachusetts EMT-Intermediates are NOT allowed to administer D-50 (They are also not
allowed to administer D5W). Please refer to the Altered Mental/Diabetic Protocol 3.3 available at:
http://www.cmemsc.org/protocols-state/state-protocols.shtml.

Q: Is it required for an EMT-I to take a protocol upgrade exam?

A: All EMTs need to complete a protocol update whenever a new version of the protocols is released (every two years). A service may require their EMTs to successfully complete a protocol update exam as a condition of employment.

Q: Where are the Regional Guidelines and Protocols the State EMS Pre-Hospital Treatment Protocols make reference to? I would like to suggest a link to them be put on the side bar index so they all may be viewed on line. Thank you

A: Your suggestion has been implemented.  For Region II Guidelines click here.

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General Medical / Equipment

Q: We don’t have Mark-1 kits on our ambulance. What should we do?

A: Nerve Agent Antidotes (such as Mark-1 kits) are optional. Your service may choose to purchase them for the ambulance(s), but they are not required to do so. There are stockpiles of Nerve Agent Antidotes within the region/state in case they’re needed for a disaster type incident, in which case your service would contact CMED to request deployment of this resource.

Q: What is the para gravida scale for pregnancies?

A: Gravida/para status refers to a woman's obstetric history. Gravida indicates the total number of pregnancies a woman has had (including the current one if applicable), regardless of whether they were carried to term. Para (in general) indicates the number of offspring.  Para can be further broken down into the numbers that were term, pre-term, aborted, or living (TPAL).  Example: G2 P0111 would mean the patient was pregnant twice, did not carry any to full-term, had one pre-term (“pre-mature”), had one abortion (or spontaneous abortion which is commonly referred to as miscarriage), and one (the twin to the one delivered pre-term) is living.  For the purposes of EMS personnel; simply indicating the number of pregnancies and the number of full-term/successful births is sufficient.  Example:  a woman who has had two pregnancies (both of which were carried to full-term) would be noted as G2P2.

Q: If a PT has suspected head trauma and is found laying down, can the PT be put on the KED, then on a stair chair for extrication from a House?

A: The KED is intended for extrication from difficult areas (e.g., mangled motor vehicle) in order to minimize patient movement upon transferring to a long board. A patient as described in question should be immobilized directly to a long board according to spine immobilization training.

Q: Is there a maximum temperature for IV fluids?

A: 104° - 108° F (40°– 42° C); this is the recommended temperature for the treatment of hypothermia.

Q: Are vents allowed to be used on an emergent call?

A: When responding to an emergency call where a patient is found on a vent, the individual assisting the patient with the vent (e.g., either a family member at home, or staff at a nursing facility) must accompany the patient in the ambulance to attend to the vent. EMTs should be prepared to provide manual ventilation (BVM) in the event of mechanical failure.

Q: How many doses of each medication should be carried on an ambulance?

A: Ambulances, according to design by Federal Ambulance Specifications (KKK-A-1822-E), are equipped to treat two patients. Past practice has been to stock sufficient medication to treat two patients and/or afford the capability to attend to back-to-back calls.

Q: Does OEMS approve/recommend certain glucometers for use in the field?

A: OEMS requires that a service use a glucose monitoring device that is:

  1. approved by the FDA;
  2. utilizes capillary action;
  3. measures whole blood;
  4. uses one-time lancet;
  5. uses small specimen size to decrease the risk of bloodborne pathogen exposure, and;
  6. requires minimal calibration and cleaning

Q: Can we now pull the MAST pants off of the ambulances. I have been told by our med control Dr that we need to keep them but can't find them on the state list of equipment to have on the ambulance.

A: MAST (Medical Anti-Shock Trousers) are no longer required for carriage on ambulances in Massachusetts and may be removed.

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EMT Certification / Ambulance Licensure

Q: Is there a liability issue for a Paramedic or Intermediate working at a level lower than they are trained? (e.g., a paramedic functioning at the BLS level and having to limit care of a cardiac arrest to the BLS level.)

A: An EMT-Paramedic and EMT-Intermediate may only work to the level at which the service is licensed (so an EMT-Paramedic working at a BLS licensed ambulance service must only work to the BLS level). If an ambulance service is licensed at the ALS level, the EMT-P and EMT-I must work at the ALS level in accordance with their certification, as long as there are no limits placed on the EMT-Paramedic and/or EMT-Intermediate by the service or Affiliate Hospital Medical Director due to any deficiencies.

Q: How do I apply for MA EMT certification based on my out-of-state EMT training or certification?

A: Submit the required application, fee, and verification form found at the OEMS web site.

Q: I was certified as an EMT-Basic several years ago, but missed the recertification deadline since I was out of the country. Can I still renew my certification?

A. An application for reinstatement of EMT certification may be made if no more than one year has passed since certification expiration. The required refresher training must have been completed no more than one year prior to the application for reinstatement. The applicant must also send the appropriate fee, proof of current BLS (CPR) training, and successfully complete the Massachusetts EMT Basic written and practical examination.

Individuals who missed recertification requirements due to serving in active duty military may apply for an extension of their certification with acceptable proof of mobilization for active duty and discharge summary.

Q: What are the requirements for a nurse to challenge the paramedic
exam? and if a nurse were to take the didactic portion of a paramedic
program could they forego the clinical and just take the state exam

A: Individuals seeking to challenge the EMT-P based on RN, MD, or PA licensure must follow Administrative Requirement 2-322 (this form is not available electronically, but is available by calling our office at 508-854-0111). The field internship ("clinical") cannot be waived.

Q: If a Paramedic is working for a service licensed at the Basic or Intermediate level is the medic at all responsible for the care of the patient or actions of the other technician?

A: The care of a patient is the responsibility of BOTH EMTs since they are considered working together as a team.

An EMT (no matter what level; paramedic, intermediate, or basic), may only perform duties to the LICENSURE LEVEL OF THE SERVICE. An EMT (no matter what level) working for a First Responder service (e.g., police department, on-call fire department that is NOT licensed as an ambulance service) may only perform duties to the First Responder level.

Q: If a town has decided to change its EMS provider does that town have to continue the previous level of care? For example, if a town has a private ALS service and that town wants to take over the ambulance, does the town have to staff the ambulance at the ALS level or can the town reduce the care being provided by making the service BLS or ILS?

A:  A town determines what level of service will be provided within its community (BLS or ALS- there is no such thing as "ILS"). A town may choose not to renew their contract with an ALS service, or if provided by a municipal service, not renew their license at the ALS level. This determination should be made after careful consideration of all factors contributing to providing optimal pre-hospital care and examining alternative options such as regionalized ALS.

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Training

Q: Do you have to be specially trained and certified to teach people how to use the PAPR (Powered Air Purifying Respirators)?

A: Yes, you need to have training in order to teach the program. Contact Sue Neaz at the Department of Fire Services for details: 978-567-3250 or susan.neaz@state.ma.us

Q: How does someone apply for a "blanket" OEMS continuing education approval number in order to teach the same course multiple times in a calendar year without re-applying each time?

A: The Instructor or Program Coordinator should fill out OEMS Form 200-46 according to the instructions. At 6(a) Program date(s), enter "various" and the calendar year. At 6(b) Class time, enter "TBD" (to be determined).

Q: Can ANY EMT teach a 1st responder course for firefighters, police officers etc.?

A: No, EMTs must meet the primary instructor qualifications listed within OEMS Administrative Requirement 2-100 "Minimum Standards for First Aid Training for First Responders".

Q: How much money can you make per hour after you get trained?

A: According to the US Department of Labor; Bureau of Labor Statistics: "Earnings of EMTs and paramedics depend on the employment setting and geographic location as well as the individual's training and experience. Median annual earnings of EMTs and paramedics were $27,070 in May 2006.

Q: How much training does it take to become a paramedic?

A: You can review requirements on the Massachusetts Paramedic Training Programs web page.

Q: What are the course requirements for a Paramedic Assist Class?

A: MDPH/OEMS Administrative Requirement 5-256 for Paramedic/Basic Staffing Waivers simply states that the Department (meaning MDPH/OEMS) shall "ensure that all EMTs, at all levels of certification, who work under P/B waivers have completed required, Department-approved training for P/B waivers" An example of the content that has been approved by the Department in the past is available at: http://www.cmemsc.org/protocols2/staffing_waivers.shtml

Q: Is a paramedic, who is credentialled in Region II only but has taken an interfacility transfer class, able to attend a transfer that originates outside of Region II or in another state (ex: call coming out of Boston or Rhode Island)? (The medic is not nationally certified).

A: Any paramedic certified in Massachusetts who has successfully completed the latest Inter-facility Transfer training program may transfer any patient within the Commonwealth or any patient originating outside the Commonwealth. At all times the scope of practice is limited to the IFT guidelines found in Appendix N of the Mass EMS Pre-hospital Treatment Protocols.

Q: Are there any requirements for M+M rounds at the paramedic level?

A: Once the Medical Control regulations and associated EMS System regulatory changes that affect Affiliation Agreements are in effect (the deadline was extended until "further notice" on October 31, 2007), morbidity and mortality (M & M) rounds will be required. Ambulance Services licensed to the ALS level will be required to maintain an Affiliation Agreement with a hospital licensed by the Department of Public Health to provide medical control. According to 105 CMR 170.300 (A)(7), the Affiliation Agreement must include a provision to ensure "regular consultation between medical and nursing staffs and EMS personnel providing ALS services, including but not limited to attendance at morbidity and mortality rounds and chart reviews;" The hospital is similarly bound to this requirement through their hospital regulations governing hospitals providing medical control (see 105 CMR 130.1502(K).

Q: Are there any plans to restructure the Mass EMT system in accordance with the National Scope of Practice model or the National Registry guidelines? (e.g., Expand EMT-I Scope of Practice).

A: OEMS plans to release dates to meet with various stakeholders statewide before determining what will and won't be adopted from the National EMS Education Standards (the final draft was released 8/4/08) and relates to the National EMS Scope of Practice Model.
 

Q: Do you know of any upcoming I/C courses?

A: Instructor Coordinator (I/C) Courses are coordinated through OEMS. Contact Russ Johansen for information at: 617-753-7302.

Q: Is there a state entity that provides training related to the how to and reasons for a clinical investigation?

A:  There are no clinical investigation "training programs" but the process is as follows:

  1. Investigations are usually initiated after a report is made to OEMS in the form of a complaint against a service, EMS provider, or both. These complaints may be submitted by a patient, family member, bystander, first responder, hospital staff, or other pre-hospital provider. Each Region is also bound by regulation to report any violation of 105 CMR 170.000 (these are the EMS regulations which cover everything from ambulance licensing requirements to adherence to protocols). Sometimes, these reports are made by the service itself since they have a duty to report serious incidents.  Such reportable incidents include, but are not limited to:

    • Medication errors resulting in serious injury;

    • Failure to provide treatment in accordance with the Statewide Treatment Protocols resulting in serious injury; or

    • Major medical or communications device failure, or other equipment failure or user error resulting in serious injury or delay in response or treatment.
       

  2. When OEMS receives a complaint, it determines first whether the issue is within its jurisdiction; second, whether an investigation is warranted, or whether the issue is one that is more appropriately handled as an ambulance licensure matter by the OEMS ambulance inspector for that service. Investigations are coordinated and in most cases conducted by the OEMS Compliance Coordinator, Michael Clapp, EMT-Paramedic. Once an investigation is completed, the investigator presents a summary of findings and recommendations to a team that reviews all OEMS compliance cases (the team includes the OEMS Director or Acting Director, Medical Director, Clinical Coordinator and the Policy and Regulatory Specialist).

In all cases, an investigation report is drafted which contains a summary of the facts, investigation, findings, and a resolution plan if needed. When there is a valid finding, most result in some sort of letter (e.g., Advisory Letter, Letter of Clinical Deficiency, Letter of Reprimand, Notice of Serious Deficiency) and a resolution plan that involves remediation, as overseen by a medical director. In very few cases where the findings are of a serious nature, or in which the EMT or service has a repeated compliance history with the Department, the OEMS team may propose Department agency action for suspension or revocation of an EMT's certification and the case file is forwarded to the Department's Office of General Counsel. The Office of General Counsel will review the case file and the OEMS recommendation, and if it believes an agency action is defensible, will manage the agency action. Additional information regarding complaints is available at the OEMS website.

Q: Do you have to be an Instructor/ Coordinator to submit for credit and teach a BLS refresher?

A: One does not need to be an Instructor/Coordinator to teach a BLS refresher, but there are instructor requirements as outlined on page 10 of the state training manual available at: http://www.cmemsc.org/training/AHAinstructors/OEMSTrainingManual.pdf

Q: How many CEUs do I need to renew my EMT certification?

A: EMT-Basic: 28 hours plus 24 hour refresher
     EMT-Intermediate: 28 hours plus 36 hour refresher
     EMT-Paramedic: 25 hours plus 48 hour refresher

Q: What ceu's can I use toward my emt recertification?

A: Continuing education programs that have received approval by OEMS and have a Department issued continuing education approval number may be applied toward EMT recertification. Contact Paul Coffey at 617-753-8300 with questions regarding Special Programs.

Q: How many continuing education credits does OEMS allow an individual to acquire through on-line EMS training programs?

A: At this time there is no limit to how many on-line credit hours can be applied to recertification requirements.

Q: How do I get teaching credit? I helped teach a BLS refresher and I am currently certified at the BLS level.

A: Authorized instructors who teach EMS related subjects may earn up to a maximum of 20 hours credit (if an EMT-B) and 10 hours (if an EMT-P) toward recertification. An EMT earns one hour of credit for each two hours of unassisted teaching. Co-instructors split credit hours. These special credit hours are awarded on an individual basis after review by OEMS.  Submit a letter of request with documentation that supports the request to:
OEMS; 2 Boylston St. 3rd Floor; Boston, MA 02116; Attn: Paul Coffey.

Q: How long are continuing education approval numbers good for? Do they expire?

A: Continuing education approval numbers are effective for the date of the program unless the training coordinator applies for an "open" date for the year, and then they are effective until the end of the calendar year.

Q: Can magazine articles such as those printed in JEMS or EMS be submitted to OEMS for continuing education credit, and what is the process for applying for a con-ed number for these articles? Ex. JEMS charges to submit these for credit through them. Is there a loop-hole so I do not have to pay a fee and can offer it to other EMTs and Paramedics for con-ed hours?

A: JEMS prints some very good CE courses in their journal each month. You may submit them (to the appropriate region) with a continuing education application to request OEMS continuing education credits. Be sure to credit JEMS for the program. (You may even want to create a PowerPoint presentation to enhance the delivery of the course and add supporting videos, practical activities, and group discussions to make the most of the program). The quiz at the end of each CE program does not include the answer key. Be sure you know the material well enough to complete the quiz accurately to avoid relaying the wrong information to your students.

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Point of Entry Plans

Q: Which are the level 1 and trauma centers in Region 2? According to OEMS web site, there are none, or UMASS is the only one, depending on where you look.

UMass is the only ACS (American College of Surgeons) verified Level 1 Trauma Center in Region II and is identified as the only Trauma Center in the Region II Trauma Point of Entry Designation:  http://www.cmemsc.org/cmed/point_of_entry.htm [answer updated July 6, 2006]

Q: While working near the state border, can we transport a STEMI or CVA patient to an appropriate facility (one that can actually treat such patient, ie interventional cath lab, ect) out of state?

A: STEMI patients must be transported according to MDPH approved Regional Point-of-Entry Plans which may include out-of state hospitals: http://www.cmemsc.org/protocols-state/StrokePOE/STEMI_poe.shtml

CVA (Stroke) patients should be transported to a Massachusetts Primary Stroke Service (PSS) since there are specific MA requirements not met by out-of-state hospitals.  Refer to the approved statewide Primary Stroke Designation List at: http://www.cmemsc.org/protocols-state/StrokePOE/stroke_poe.shtml

Q: When can we expect approved Point of entry plans from the department (DPH/OEMS) so we can legitimize what we are presently doing in the field? i.e, Trauma, Cardiac, Burns, and other specialties?

A: Point of Entry for Trauma (burns are included in trauma), Stroke, STEMI (ST Elevated Myocardial Infarction) and Need-Based Conditions are located on our website under the menu title of "Region II Guidelines".

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CMED

Q: When transporting patients from the scene of a declared MCI, should I make my own entry notification through CMED?

A: No. Entry Notifications are coordinated by CMED with information provided by the Transportation Officer on scene. At the direction of CMED, the Transportation Officer will tell the transporting EMTs the destination hospital. CMED will contact the appropriate hospital with patient information. EMTs must NOT make individual entry notifications. Doing so reduces the effectiveness of the system and interferes with vital MCI radio communications. The only exception is to notify (through CMED) the hospital when, during transport, the patient’s condition has significantly deteriorated.

Q: Under what circumstances would one use the State Med Channels?

A: The state med channels 220, 280, and 340 are no longer used in Region II.

Q: Does CMED monitor the VHF HEAR frequencies? If so, can CMED patch through a hospital on HEAR?

A: The Hospital Emergency Alerting Radio (HEAR)is a VHS system that allows direct radio communication between ambulance and hospital and was primarily used several decades ago before the UHF CMED communication system was established. CMED uses the HEAR for communications with other CMEDs and
does not monitor it for ambulance traffic or provide entry notification facilitation (i.e., a "patch")to the hospitals via HEAR. HEAR radio use for ambulance to hospital communications does not allow for recorded radio traffic or for the coordination of the flow of traffic to the hospital in cases of Mass Casualty Incidents.

Q: I am told that a paramedic unit can get medical control for an emergency from any hospital that they are transporting to even though the service does not have a formal agreement with that Hospital. Is this true?

A: EMS regulations don't prohibit a service's paramedics from getting medical direction from a receiving facility's ED physician, to whom they are calling with an entry notification and asking which medical control option within the Protocols they should use for a patient they are transporting to them; but...

The affiliate hospital medical director has ultimate responsibility for medical control, and needs to be informed as to what kind of medical control paramedics are getting on a standard basis from another facility.

Ideally, in these cases, the affiliate hospital medical director would delegate medical direction responsibility for calls to another facility's ED docs, and have a mechanism in place for getting information back on what happened on those calls.

Otherwise, the affiliate hospital medical director's QA for that service and its paramedics is inadequate and incomplete.

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Staffing Waivers

Q: Why can paramedics with less than 2 years experience work on a 911 system under a Paramedic/Basic staffing waiver, but are not allowed to precept new medics who are doing their "ride time"?

A: OEMS Administrative Requirement 2-305 (Minimum Skill Requirements for EMT-Paramedic Training) requires that "during the field internship, EMT-Paramedic students must be precepted by a certified/licensed EMT-Paramedic with greater than two years of experience." Conversely, OEMS Administrative Requirement 5-256 (Paramedic/Basic Staffing Waiver) requires that ambulance services submit to the Department a plan that "defines levels of experience", but there is no specific requirement that ensures services staff their ambulances with experienced paramedics when operating under a staffing waiver.

Q: Is it true that OEMS is going to do away with PB-waivers in the near
future?

A: No. OEMS has no intention of eliminating staffing waivers that allow Paramedic-Basic staffing of ambulances. This rumor stems from the Department's examination of the waiver issuing process to ensure that services are complying with Administrative Requirement 5-256.

Q: When staffing the Ambulance at the PB level is there any special requirements for the Medic or Basic?

A: When operating under a PB waiver, the ambulance service must meet the requirements of AR 5-256.

Part of these requirements includes ensuring that all EMTs, at all levels of certification, who work under P/B waivers complete required, Department approved training for P/B waivers (i.e., Paramedic Assistant course).

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Documentation / Refusals

Q:  When will ambulance services be required to submit data in compliance with MATRIS(Massachusetts Ambulance Trip Record Information System)?

A: Although OEMS anticipates full implementation and required compliance by the end of 2008, OEMS Administrative Requirement 5-403 indicates “no later than September 1, 2009.”

Q: My Ambulance Service has a document to assist New EMTS and Student EMTS gather all the information needed for a PCR including Patient Name, Address, DOB, medical history, and medications. After Transport of the PT the EMT uses this document to help write the PCR. Once all information is transferred and the PCR is completed, should this document be destroyed, or how should this document be handled as it does contain confidential PT information?

A: The HIPAA Privacy Rule requires that covered entities implement reasonable safeguards to limit incidental uses or disclosures of protected health information. See 45 CFR 164.530(c)(2). Although the regulation does not dictate specific means or provide guidance on acceptability of methods of destruction for confidential materials, shredding (and subsequent recycling) is convenient, effective, and has minimal environmental impact.

Q: Can first responders (not certified EMT's) obtain refusals from patients at an emergency scene? Example- Fire Dept. running a Class 5 ambulance not fully staffed by EMTs, but required to document every EMS run, including patient refusals not obtained by the private EMS provider.

A:  First Responders may cancel an incoming ambulance for “no EMS” calls (e.g., 9-1-1 call for an MVA which is then determined to be just a disabled motorist). First Responders are not prohibited from obtaining a patient refusal but there should be a policy in place between the First Responder service (e.g., police or fire department) and the ambulance service, since ultimately; the ambulance crew is responsible for the response to the patient. First Responders should receive the appropriate training in dealing with patient refusals and continue ambulance response for any patient that a refusal of care may not be prudent.

Q: Is it within a minor's right to refuse ambulance transport?

A: Refer to Administrative Requirement 5-610 "Responding to Scenes Involving Minors Refusing Treatment or Transport"

Q: If a competent patient initially refuses care but goes unconscious while crew is in process of informing patient of possible consequences of refusing care: does the crew then operate under implied consent?

A: Yes they do !

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National Issues / Federal Requirements

Q: Is there a set criteria of classes that new hires at a company need to be taught in order to become up to date with the latest OSHA Compliance Guidelines?

A: Private Services must comply with OSHA standards by providing annual training on Bloodborne Pathogens, Tuberculosis, and Hazardous  Chemicals encountered with the job. An ambulance service (management personnel) may contact the Massachusetts Division of Occupational Safety OSHA Compliance Consultation for assistance with compliance training: (617) 969-7177.  The Massachusetts Division of Occupational Safety Workplace Safety & Health Program requires compliance with OSHA standards for municipalities through MGL Chap 149 Section 6. Assistance to cities/towns with training and developing written policies and procedures is available by contacting: (617) 969-7177. See Public Sector Employee Health and Safety FAQ.

Q: Are new federal regulations going into effect in November that would require certain ANSI compliant vests for ambulance personnel responding to incidents on highways? If so, do ANSI compliant jackets meet this burden?

A: Yes. Title 23, Code of Federal Regulation Part 634 requires, as of November 24, 2008, that responders to incidents on Federal-aid highways wear high-visibility safety apparel which meets the Performance Class 2 (reflective vest) or Class 3 (reflective jacket) of the ANSI/ISEA 107-2004 publication "American National Standard for High-Visibility Safety Apparel and Headwear."

Q: Do Clinical Laboratory Improvement Amendments (CLIA) apply to ambulance companies? Do they have to apply for this certification to use glucometers? A/R 5-520 is not very clear on this.

A: CLIA, a federal regulation, does apply to ambulance services. A certificate of waiver is required to carry glucometers on ambulances. Download the application at our webpage: http://www.cmemsc.org/protocols-state/glucometer.shtml

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CPR/BLS Instructors

Q: I am preparing to teach HeartSaver First Aid. Does Massachusetts have any particular guidance/regulations/laws regarding EpiPen
administration? Would the Good Samaritan law pertain to a care giver who assists a victim administer an EpiPen?

A: Massachusetts regulations allow EMTs, RNs, and MDs to administer epinephrine auto injectors. There is also a law that allows bus drivers and teachers to administer these injections to school children. First Responders (police, fire) may do so only if working for a licensed ambulance service or a licensed EFR (and then it has to be spelled out in the town's Service Zone Plan and MDPH approved training must be done which hasn’t been created yet). The so-called "Good Samaritan" law (MGL Chap 112: Section 12V) limits liability to those providing CPR and AED.

Q: I am an American Heart Association BLS Instructor and have been asked by a restaurant to teach a “Choke Save” course. What should I do?

A:  The American Heart Association does not offer courses solely for the relief of Foreign Body Airway Obstruction (FBAO). Explain to the restaurant that this is because if someone is choking (respiratory arrest), cardiac arrest will immediately follow and rescuers need to be prepared to administer CPR. The AHA Heartsaver CPR course would be a good choice to cover both of these skills. You'll note the law also refers to the OPTION of having a "device" on premises for food removal. AHA courses do not offer any training in these devices.
Reference: MGL Chap94 Section 305 D and 105 CMR 605.000.

Q: I am an American Heart Association BLS Instructor and have been asked to conduct a BLS for Healthcare Providers renewal course, but some of the participants have expired cards. Can they take the renewal course?

A: The Course Director (that would be you) has the final authority for allowing a student to take a renewal course if he or she does not have a current AHA Provider card or an AHA accepted equivalent card (e.g., American Red Cross Professional Rescuer CPR). Students who present an expired Provider card or do not possess a Provider card may be allowed to take a renewal course but will not be given the option of remediation. These students will need to complete the entire Provider Course if they cannot successfully meet the course completion requirements when tested.  Source: AHA Program Administration Manual updated 10/2008 pg. 50

Q: How much money do CPR instructors make?

A: CPR instructors set their own fees for courses so their income varies. In addition to the initial cost of an instructor course, there are costs associated with the instructor manuals and videos. Course fees must also cover the cost of text books, student supplies (e.g., barrier shields and masks), manikins, AED trainers, and cards.

Q: Will a BLS for Healthcare Provider card meet the requirements for First Responder training?

A:  No.  First Responder training includes the BLS for Healthcare Provider CPR training, but it also includes advanced First Aid training.  First Responder training must meet the requirements set forth in MDPH/OEMS Administrative Requirement 2-100 available at: http://www.cmemsc.org/protocols-state/ARManualTableofContents.shtml

Q: As an EMT, if I hold a current card as an AHA BLS Instructor, do I need a separate Healthcare Provider card?

A: No, the AHA BLS Instructor card is sufficient.

Q: As an AHA BLS instructor, what does the state of MA allow me to certify people as CPR only, or can I also certify first responders?

A: The Commonwealth of Massachusetts does not govern your American Heart Association Instructor status; that is the responsibility of the AHA Training Center listed on the back of your BLS Instructor card. There is no "certification" for First Responders. There must be documentation that First Responder training was completed in accordance with the OEMS Administrative Requirement 2-100. This AR includes the primary instructor qualification requirements, which includes certification as an instructor, (but not specifically as an AHA BLS instructor). NOTE: The AHA has a First Aid course designed for laypeople. It is NOT equivalent to First Responder training.

Additional information regarding First Responder requirements and regulations is available at http://www.cmemsc.org/first-responder/first-responder.shtml

Q: Can a EMT become a CPR INSTRUCTOR?

A: Yes, an EMT can become a CPR, or more accurately, a BLS Instructor. Courses are available through various training associations (e.g., American Heart Association, Red Cross). CMEMSC offers this training through its AHA Training Center. The registration form for the next course is available at
our website under the AHA/CPR heading.

Q:  Do only First Responders need to re-cert in CPR each year or when it says first responders does that include EMT's B, I & P?

A: According to regulation, only First Responders need to renew their CPR (healthcare professional level) training on a yearly basis. EMTs (all levels) must renew every two years.

Q: Will AHA CPR rosters suffice as proof of certification of training while awaiting cards?

A: A fully completed AHA roster with the signature of a valid AHA instructor is sufficient to provide evidence that the course was completed while awaiting cards except for EMTs who are required to hold a current training card at all times while operating on an ambulance.

Q: When do CPR cards actually expire? Is there such a thing as "a 30 day grace period" to recertify?

A: American Heart Association CPR cards are valid for two years from training and expire the last day of the month indicated on the card's expiration date. Instructors aligned with the CMEMSC AHA Training Center may use their own discretion to allow a thirty day "grace period" for individuals taking the Healthcare Provider Renewal course rather than mandating the Healthcare Provider Initial course. There are no other AHA courses available in the "renewal" format.
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General Miscellaneous

Q: On a 911 response, once the EMTs have determined that the patient needs to be transported to a hospital ED; may the crew choose to transport the patient without the use of emergency lights and sirens?

A: Yes; a crew may choose to transport a stable patient without lights and sirens. Transporting stable patients without lights and sirens in the normal flow of traffic is the safest means of transport for patient, crew, and public.

Q: Is there any movement in the region or at the state level to allow basics to use non-visualized airways (king, combi-tube, or lma)?

A: The state's medical services committee formed an "airway subgroup" to discuss issues related to competency and quality assurance for airway. Part of the discussions included a proposed algorithm for the use of a non-visualized airway, such as the King LT, by EMT-Basics. The proposal was met with mixed response and the group agreed further discussion and revision was needed. In order for a scope of practice change to occur, the state medical services committee would have to agree upon the change, then the state executive committee would have to concur, and finally, OEMS would have to proceed with implementation.

Q: What types of call information is acceptable to give to newspapers for police blotter columns.

A: Response address.

Q: What is the average billing rate for an ambulance transport in MA?

A: Reimbursement rates for ambulance services vary depending on insurance companies, but a good reference point is the rate set by the state for individuals receiving publicly aided coverage. These rates are listed in 114.3 CMR 27.00 Section 27.03 "General Rate Provisions and Maximum Fees"

Q: Does the region ever acknowledge years of service from its EMT's and Paramedic's? After 20 years of certification as a Nationally Registered EMT or Paramedic they send you a very nice certificate.

A: The Region does not have a database of EMTs working in Region II with the length of time they’ve been certified so we are unable to issue milestone recognition certificates. We do accept nominations for EMS Outstanding Performance Recognition awards which are presented each year at our annual meeting (scheduled this year for May 1st). Nomination applications are available from our homepage.
 

Q: If 2 EMT-B's are on the bus with a child birth, do both  Emts get a Stork pin or only the Emt with PT. care?

A: There is no set rule about the stork pin. Since both EMTs are responsible for patient care, both can wear the pin.

Q: Is there a maximum number of non-certified EMTs (ex: observers/First
Responders) that can be on an ambulance at any given time?

A: The number is limited to service policy but may not exceed the number of seatbelts to which these individuals can be safely restrained without interfering with patient care.  Under 105 CMR 170.310, such “additional personnel” must “be currently trained in Basic Life Support cardiopulmonary resuscitation through completion of a course not less than the standards established by the Committee on Cardiopulmonary Resuscitation and Emergency Cardiac Care of the American Heart Association.” In addition, such personnel can only function in accordance with the policies of the ambulance service.

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Updated: 03 Feb, 2010

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